16 February 2022, NewCarsOnline has won the Feefo Gold Trusted Service award.
Since 2014, Feefo has recognised the businesses who deliver exceptional experiences, using feedback from real customers.
The Trusted Service Awards are unique as they are based purely on feedback from real customers. This means they are a true reflection of commitment to outstanding customer service.
Feefo have given Gold Trusted Service awards to businesses who have collected at least 50 reviews between January 1st 2020 and December 31st 2021, with a Feefo service rating of between 4.5 and 4.9.
Ben Ward, NewCarsOnline commented: "It's an honour for all of our hard work behind the scenes to have been recognised by Feefo. Everybody at NewCarsOnline values our customer's feedback and are committed to providing the very best service."
This award means even more following another difficult year. Online interactions have soared since the start of coronavirus. People are now 40% more likely to leave feedback after a purchase. This has made it very difficult for many businesses who struggled to respond effectively. 43% of people now believe that companies have become less effective at dealing with negative feedback in the last year.
Congratulating NewCarsOnline, Tony Wheble, CEO at Feefo, said: “The Trusted Service Awards recognise companies who above and beyond to provide the very best customer experience.
“I’m so impressed by how our customers have overcome the challenges of the past two years. I can’t wait to see what they achieve in 2022.”
In Stock Lease Deals
By choosing to lease an in-stock car from New Cars Online, there is no need to wait for the factory to build your car; cars that are in stock can be delivered in as little as 4 weeks.
No Deposit Lease Deals
With no deposit to pay, there’s no need to raid any of your savings to pay an initial sum. No Deposit Car Leasing is an affordable way to lease your next car without having to find a large up front payment.
Car Leasing Special Offers
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