Fair Wear & Tear Guide
About the BVRLA
The British Vehicle Rental and Leasing Association is the trade body for companies engaged in the leasing,rental and fleet management of cars and commercial vehicles for both corporate and consumer users.
BVRLA membership assures the customer that they should expect the highest levels of professionalism and integrity when renting or leasing vehicles from a BVRLA member.
The BVRLA promotes ethical trading, clear pricing, transparent terms and conditions and high-quality vehicles and customer service standards through theauditing of its members.
The association also operates a conciliation service for its members and their customers to help resolve disputes.
For more details, go to www.bvrla.co.uk
The aim of this guide
This fair wear and tear guide for the vehicle leasing industry is produced by the British Vehicle Rental and Leasing Association with the assistance of a specialist working group drawn from BVRLA members and independent market experts. The BVRLA particularly wishes to acknowledge the contribution of the Vehicle Remarketing Association (VRA) for its input to this latest edition.
The aim of the BVRLA Fair Wear and Tear Guide is to provide an industry-wide, accepted standard that defines fair wear and tear on passenger cars when they are returned to a BVRLA member at the end of alease or finance agreement. This guide covers passenger vehicles with up to eight seats.
Fair wear and tear occurs when normal usage causes acceptable deterioration to a vehicle. It is not to be confused with damage, which occurs as a result of a specific event or series of events such as impact, inappropriate stowing of items, harsh treatment, negligent acts or omissions.
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