The Financial Conduct Authority expects any intermediary to disclose to the customer that a Commission disclosure may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission. The Financial Conduct Authority has made it clear that “commission” means any financial consideration.
In-line with new legislation, if you would like Online Motor Group Ltd T/A NewCarsOnline.co.uk to disclose any potential Commission disclosure please make your request to our head office address on our contact page or by email to firstname.lastname@example.org or by telephone: 01472 563600
1. Whose Products Do We Offer?
As a broker we can introduce you to a wide range of finance companies, UK vehicle dealerships and product providers with whom we have commercial agreements in place. We do not provide independent financial advice and we may be paid a commission for introducing you to them.
This will be an amount that is capped at a percentage of the tax list price of the vehicle.
As a broker we may also receive an extra amount based on how much business they give us and the quality of their service.
The higher the amount paid to the broker, the more you will pay to hire your vehicle.
If you ask, we will tell you (in good time before the agreement is made) the amount of any payments they will receive from the finance company.
2. Which service will we provide for you?
We will take steps to ensure that, in the course of advising you, we will only make a recommendation, that will be suitable for your demands and needs at the time that the recommendation is made.
In assessing your demands and needs we may seek information about your personal circumstances and objectives which may be relevant, in order to enable us to identify your requirements. It is important that you provide us with accurate and relevant information
3. Who Regulates Us?
Online Motor Group Ltd T/A NewCarsOnline.co.uk is authorised and regulated by the Financial Conduct Authority. Registered No: 722489
4. What to do if you have a complaint
If you wish to make a complaint please contact Online Motor Group Ltd T/A NewCarsOnline.co.uk in writing at our registered office address; Online Motor Group Ltd, 1 Cemetery Road, Laceby, Grimsby, DN37 7EP and we will be happy to respond. Alternatively; you can contact us by e-mail on; email@example.com or call us on; 01472 563600. If you cannot settle things to your satisfaction with us directly you may be entitled to refer your complaint on to the Financial Services Ombudsman Service.