Why are you in safe hand with us?

At NewCarsOnline.co.uk, we take pride in our affiliation with the BVRLA as a Leasing Broker Member, ensuring you receive top-tier service when engaging with us.

Established in 1967, the British Vehicle Rental and Leasing Association (BVRLA) serves as the authoritative body for the vehicle rental and leasing sector. Representing the interests of over two million business car and van drivers, as well as the millions of rental vehicle users annually, the BVRLA oversees the industry through regular quality assurance assessments and the enforcement of mandatory codes of conduct among its members.

But what does this mean for you, our valued customer? As a BVRLA Leasing Broker Member, we pledge to uphold the highest standards of service and conduct our operations with professionalism, honesty, and integrity. 

Reasons to why you are in safe hands with us!

Ensuring Transparent Pricing

Our commitment extends to offering clear and transparent pricing across all sales channels. Customers can expect to receive a comprehensive written contract detailing all charges, associated costs, and cancellation rights for any products and services provided.

Avoid Misrepresentation of Products or Services

Our dedicated compliance department conducts regular checks to ensure that our sales staff never provide inaccurate advice, disseminate false information, or intentionally mislead customers regarding the benefits of our products or services. Additionally, we have established processes for ongoing training and supervision of our staff to uphold the utmost level of service excellence.

Uphold Integrity

At NewCarsOnline.co.uk, we hold our customers' needs in high regard and diligently strive to ensure your satisfaction with our service. Accordingly, we pledge to conduct our operations with honesty, trustworthiness, and integrity at all times. Furthermore, we guarantee that any representatives acting on our behalf will adhere to the same rigorous standards of conduct.

Adherence to Rules and Regulations

We possess all requisite licenses and registrations, ensuring lawful operation, which we can readily present to customers upon request. Beyond mere compliance with industry legislation and regulation, our primary focus lies in prioritising our customers' interests. We do so by offering suitable products and services while placing customer protection above our own financial gains.

Informed Decisions

Throughout every stage, from pre-contract details to end-of-contract processes, we are committed to equipping you with all necessary information to make informed decisions. This encompasses providing a transparent contract for the product or service, a comprehensive outline of associated costs, your cancellation rights, precise summaries of leasing or finance terms, and clear standards for end-of-contract and returns.

Advertising Integrity

Aligned with BVRLA, FCA, and ASA directives, we pledge to uphold integrity in our advertising and promotional endeavors. Our commitment entails refraining from any misleading or inaccurate statements in our advertising material and ensuring that customers are not misled regarding the benefits of our products or services.

Prompt and Friendly Resolution of Complaints

We prioritise the resolution of customer complaints with utmost seriousness. Our dedicated Customer Services team is committed to addressing any concerns swiftly and in a positive, friendly manner. Upon receipt of a complaint, regardless of its source, we guarantee an acknowledgment within five working days and endeavor to resolve the matter within 30 working days.

Maintain Adequate Employee Training

We ensure that every member of our team, from Sales and Customer Services to Administration and Pricing, receives thorough training to proficiently and safely execute their responsibilities. This includes comprehensive induction training for new hires and ongoing skills development sessions to keep our staff abreast of the latest industry standards.

Displaying the BVRLA Logo

As esteemed members of the BVRLA, we proudly showcase the BVRLA Leasing Broker logo on all our company stationery, website, and any advertising or promotional materials we create. The presence of the BVRLA logo serves as a testament to our commitment to delivering the highest standards of service.