What is a cooling-off period?

A cooling-off period is a period of time that you can cancel the purchase of a service or goods without being charged.

Under the Consumer Contracts Regulations, any services or goods that are sold at a distance or off-premises are entitled to a minimum 14-day cooling-off period. During this cooling-off period, you're able to cancel your order at any time.

The cooling-off period will start from the moment you place an order - whether written or verbal. We legally cannot deliver your car without 14 calendar days of placing your order.

Why do cooling-off periods exist?

The cooling-off person is to give the customer (you) a period of time to assess and investigate whether the product is right for you. During the 14 calendar days of the cooling-off period, it is recommended that you make sure that you're fully comfortable with the product and, the initial rental, monthly rentals and associated costs.

What if I cancel during the cooling-off period?

Should you cancel your agreement during the 14-day cooling-off period, you will receive a full refund of your processing fee.

If you have any more questions regarding our cancellation policy, please call us on 01472 472 471 or, get in contact using the form below.